Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned & sanitized on a regular basis. Before each rental each unit is vacuumed and cleaned using commercial vinyl cleaner and disinfectant. We also regularly deep clean, pressure wash our equipment to have the cleanest equipment we can. We are committed to making sure that your children are playing on a clean, well maintained, and safe equipment.
Safety is our top priority. Each rental is inspected for damage during the setup process.
Proper staking and anchoring methods are used for every setup to ensure the inflatable will not move during the rental.
All of our units are manufactured to meet rigorous safety standards and are made from 100% lead free vinyl.
Anything & Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: Birthday Parties, Church Festivals, Charity Events, Corporate Events, Company Picnics, School Field Days, Grand Openings, Family Reunions, Vacation Bible Schools, Summer Camps, and much more!
Only our Waterslides and Bounce House with built-in waterslides are designed to be use with water. They are sealed to keep water out of the inflated areas and are designed to be used safely when the slide is more slick.
We do charge a $50 setup/cleaning fee for water rentals. The customer needs to provide the water source and a hose to reach to the inflatable(s). We recommend customers run the water at the lowest pressure possible as to keep their water bill low and avoid saturating their yard more then necessary.
CLICK HERE To view a complete list of our water compatiable inflatables
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, select the type of surface your rental will be installed upon.
GRASS: Inflatables that are setup on grass are anchored with 18in long steel stakes.
Inflatables that are setup on hard surfaces including pavement, artifical turf, cement or indoors will require sandbag anchorage. We can also use sandbags when setting up on grass where puncturing a sprinkler system is a concern. Hard surface setup may incur an additional fee (Surface fee).
We typically avoid setting up dirty or abrasive surfaces that can be damaging to the bottom of the inflatable or make a mess of the equipment. However if these surfaces are your only option contact us and we can work to find a creative solution.
Our delivery fee is varable based on our distance from our location. Customers within 25 miles pay $75. This usually covers most of Guilford and Alamance Counties. The delivery fee is a flat rate and only charged once per order. You could rent our entire inventory and only pay that one delivery fee! Our customers renting multiple inflatables find that using this pricing structure we beat most competitor’s prices for larger events.
To calculate your delivery fee you can enter your delivery address in the cart.
Currently due to insurance requirements our delivery staff must handle all setup of inflatables. However we offer our concessions, tables, chairs, and yard games from our storage facility in McLeansville NC.
We are always happy to fit in last minute requests. However contacting us as early as possible will ensure we have availability and the equipment you want for your event.
For Holiday weeks of Easter, 4th of July, and Halloween we recommend booking several months in advance.
Yes, our deposit is $100 per inflatable paid via a credit card. Balances can be paid via cash to the delivery staff, or credit card payment via your online contract. For organizations that require POs or special payment arrangements please let us know in advance.
Yes, we have a General Liability policy in place. We are approved to rent in many of the local parks & school systems in the Triad area.
CANCELLATION / RESCHEDULE POLICY: Should the customer decide to cancel the reservation, 14 days notice must be given or the deposit will be forfeited. The customer may reschedule the event for reasons other than inclement weather (see weather policy below) with a 24 -hour notice. Rescheduling requests made within 24 hours of the event may incur a rescheduling fee. Rescheduling subject to inventory availability.
INCLEMENT WEATHER POLICY:
In the case of inclement weather, reschedule request notice must be submitted (emailed or called) by 5pm the day before the event . Your deposit can be used towards another event within 1 year of the original event date. Rescheduling requests after 5pm the day the event may forfeit your deposit.
Triad Bounce defines inclement weather as, and reserves the right to request rescheduling under these circumstances that may make the rental unsafe for you and our equipment: