CANCELLATION / RESCHEDULE POLICY:
Should the customer decide to cancel the reservation, 14 days notice must be given or the deposit will be forfeited. The customer may reschedule the event for reasons other than inclement weather (see weather policy below) with a 24 -hour notice. Rescheduling requests made within 24 hours of the event may incur a rescheduling fee. Rescheduling subject to inventory availability.
INCLEMENT WEATHER POLICY:
In the case of inclement weather, reschedule request notice must be submitted (emailed or called) by 5pm the day before the event . Your deposit can be used towards another event within 1 year of the original event date. Rescheduling requests after 5pm the day the event may forfeit your deposit.
Triad Bounce defines inclement weather as, and reserves the right to request rescheduling under these circumstances that may make the rental unsafe for you and our equipment: